Résumé

Professional Experience

Profile

A versatile professional with a decade of experience in implementation, client success, and technical content development. Proven expertise in driving product adoption and empowering users by designing and delivering strategic training programs, streamlining workflows, and creating effective documentation. Expert at using strong analytical skills and an empathy to contribute to cross-functional teams.

Skills

Project Management

Stakeholder Management, Client Onboarding, Quality Assurance (QA) Testing, ClickUp, Linear

Client & Process

Process Improvement, Platform Adoption, Workflow Optimization, Contractor Management

Technical

Microsoft Intune, Apple School Manager, Microsoft 365, Generative AI, Python, Data Visualization, WordPress

Professional

Consultation, Customer/Client Support, Professional Development & Training, Public Speaking, Team Leadership

Work Experience

Operations Manager | You Do You, LLC | Remote

Mar. 2023 – May 2025
  • Developed and delivered customer training, including live support webinars and implementation support.
  • Directed operational functions for three subsidiary companies focused on WordPress development, including custom themes, turnkey themes, and plugins.
  • Managed development projects by overseeing contracted developers, ensuring output aligned with company standards and deadlines.
  • Contributed directly to WordPress block theme and plugin development projects.

Project Manager | Once Coupled | Remote

Nov. 2021 – Mar. 2023
  • Designed and implemented data-driven productivity and profitability dashboards for client retainer work, providing actionable insights for improved resources management.
  • Executed quality assurance (QA) testing and proactive problem-solving that significantly reduced post-launch issues and enhanced client satisfaction.

School Psychologist, Contract Services | Pinellas County School Board | Largo, FL

Jul. 2021 – Jun. 2025
  • Led the adoption of digital assessment platforms for a department of 100 school psychologists through targeted training and ongoing support.
  • Streamlined device and software management for hundreds of users by implementing Microsoft Intune and Apple School Manager.
  • Served as a subject matter expert, providing consultation and assessment to multidisciplinary teams for Gifted program eligibility.

Nationally Certified School Psychologist | Pinellas County School Board | Largo, FL

Aug. 2016 – Jun. 2021
  • As Team Leader, facilitated a professional learning community for school psychologists, leading knowledge-sharing sessions and guiding policy and procedure development.
  • Led successful district-wide implementation of iPad-based psychological assessments, providing training and support to ensure successful user adoption and proficiency.
  • Created local assessment norms to provide more accurate data for evaluating student academic performance and progress.

School Psychologist | Okaloosa County School District | Fort Walton Beach, FL

Aug. 2015 – Jun. 2016
  • Designed and deployed a new academic progress monitoring tool that improved intervention tracking efficiency and was adopted by over five schools.
  • Managed a diverse caseload across three elementary schools and a specialized center for students with developmental disabilities.

Education & Certifications

  • EdS, School Psychology | University of Florida | Gainesville, FL
  • BS, Psychology, Cum Laude | University of Florida | Gainesville, FL
  • LC101 Certificate of Completion (Full-Stack Web Development) | LaunchCode | Tampa, FL